This is a sample page.

Overview1. Overview

At DH Plus VIP, we strive to provide the best IPTV service experience. Due to the digital nature of our products, all sales are final with limited exceptions outlined below.

2. Refund Eligibility

We may issue refunds only under these conditions:

✅ Service Failure: If our servers are completely non-functional for more than 24 hours (verified by our team).
✅ Billing Errors: Duplicate charges or incorrect subscription plans.
✅ 3-Day Money-Back Guarantee: Applies to first-time subscribers only (see Section 3).

❌ Non-Refundable Cases:

  • Change of mind after purchase
  • ISP-related buffering/issues
  • Device compatibility problems
  • Failure to cancel auto-renewal

3. 3-Day Money-Back Guarantee

  • Who Qualifies? First-time users who submit a refund request within 72 hours of purchase.
  • Requirements:
    • Provide a valid reason (e.g., service not as described)
    • Show proof of troubleshooting (if applicable)
  • Process: Email [email protected] with:
    • Your transaction ID
    • Account email
    • Reason for refund

Note: Refunds may take 5–10 business days to process.

4. How to Request a Refund

  1. Email Us: Contact [email protected] with “Refund Request” in the subject.
  2. Provide Details: Include your:
    • Full name
    • Transaction ID (from PayPal/Stripe)
    • Account username/email
  3. Await Review: Our team will respond within 48 hours.

5. Cancellations & Auto-Renewal

  • Cancel Anytime: Turn off auto-renewal via your account dashboard or payment provider (PayPal/Stripe).
  • No Partial Refunds: For unused portions of subscriptions.

6. Disputes & Chargebacks

  • Unauthorized chargebacks will result in immediate account suspension.
  • Contact us first to resolve issues—we’re happy to help!

Need Help?

📧 Email: [email protected]
💬 Live Chat: Available 24/7 for subscribers